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ALA resources

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Hours of operation

Mon-Fri 8:00AM - 5:00PM
Sat - 9:00AM-12:00M
Sundays by appointment only!

ESP- Business Director

Throughout this course, students will learn how to communicate with groups of people within an organization, give personal and work-related information during meetings, take notes, troubleshoot, and make plans and confirm arrangements, provide detailed instruction and advice, and specify job duties and assignments to colleagues. Within the course students will be able to competently demonstrate their capability to deal with routine, day-to-day work situations and express themselves in an appropriate manner.

ESP- Business Management

Within this course, students will learn how to communicate using business language and expressions essential in a Management Department. Students will increase their communication skills related to working with clients and colleagues in different settings, effectively exchange information related to company facts, procedures, policies, job duties, and functions, analyze and evaluate data and competitors, make orders, and conduct interviews.

ESP- Sales and Marketing (Business)

In this course, students will learn how to communicate using business language and expressions essential to sales and marketing functions with focus on areas related to negotiations, presentations, analyzing data, and the business press. Students will increase their communication skills related to trade fairs, presenting information about a company, dealing with clients, discussing numbers and costs, contracting services, describing how to buy items, e-commerce, signposting, and using media to promote business.

ESP- Business Administration

In this course, students will learn how to verbally and in writing communicate using business language and expressions within an Administrative Department. Students will increase their communication skills related to working with clients and colleagues in different settings, effectively exchange information such as company facts, job descriptions, instructions, assignments, and company roles, and understand and write business reports, memos and other business correspondence.

ESP- Human Resources (Business)

Within this course, students will learn how to communicate using business language and expressions essential to human resource functions with focus on areas related to dealing with company employees and expressing opinions, negotiations, presentations, analyzing data, and the business press. Students will also develop a deeper understanding of how human resources is involved with different company departments, company rules, responsibilities, performance appraisals, job interviews, consulting, and identifying employee strengths, weaknesses, behaviors, traits, and job compatibility.

ESP- International Business

Throughout this course, students will learn how to communicate using business language and expressions essential to international business functions with focus on areas related to working with clients and colleagues and expressing opinions, negotiations, presentations, analyzing data, and the business press. Students will also develop a deeper understanding of different work styles, travel and meeting arrangements, and how to conduct formal and informal business conversations within different settings.

ESP- The Office

Throughout the course, students will learn how to verbally and in writing communicate using business language and expressions within an office setting. Students will develop a deeper understanding of how to deal with routine information and express themselves in familiar situations, such as greeting people, asking for and giving financial information at meetings, taking notes and messages, solving common problems clients have, making plans and confirming arrangements face to face and on the phone, as well as identify the roles and duties of members within an organization.

ESP- Public Relations

In this course, students will learn how to communicate using business language and expressions essential to public relations functions with focus on areas related to negotiations, presentations, analyzing data, and the business press. Students will also develop a deeper understanding of business consulting, describing settings and items (venues, facilities, products, and services), business news, telecommuting, workplace issues, marketing techniques and media, takeovers and mergers, and annual and general company meetings.

ESP- Finance (Easy)

In this course, students will learn fundamental English terminology and how to verbally and in writing communicate within the banking and financial sector. Students will also become familiar with customer service terms, advertising, general business terms, and financial and every day business expressions.

ESP- Finance (Medium)

Within the course, students will learn intermediate English terminology and how to verbally and in writing communicate within the banking and financial sector. Students will develop a richer vocabulary related to banking and financial terminology including accounting; and increase their knowledge of how to support customers regarding suggestions, inquiries, and complaints.

ESP- Finance (Advanced)

Throughout the course, students will learn advanced English terminology and how to verbally and in writing communicate within the banking and financial sector. Students will develop a deeper vocabulary related to banking and financial terminology including investments; and increase their knowledge regarding proper etiquette when communicating with clients and colleagues in different settings.

ESP- Bars and Restaurant

In this course, students will learn how to communicate and assist customers related to services provided in bars and restaurants, ask and understand a customer’s desires and instructions, identify and explain menu items, resolve complaints that are common, and comprehend the principal responsibilities and duties bar-workers carry out. Students will learn vocabulary related to common scenarios and conversations that are typical between workers and customers.

ESP- Boats and Cruise Ships

In this course, students will learn how to communicate with and assist tourists related to services, finding their way around a boat, providing information about travel times (times, dates, arrivals, departures), and security measures for safety purposes from a crew member perspective. Students will learn vocabulary related to common scenarios and conversations that are typical between crew members and tourists.

ESP- Receptionists and Hotel Workers

In this course, students will learn how to communicate and assist customers related to services provided by a hotel and its reception desk and respond professionally to the language used in familiar situations by guests, customers and suppliers to the tourist service by attending satisfactorily to the needs they have. Students will increase their communication skills related to working with guests and colleagues in different settings, such as using phone, fax, email, and other forms of communication to obtain and distribute information.

ESP- Tourist Customer Service

Within this course, students will learn how to communicate with and assist tourists related to customer care services, providing information about travel times (times, dates, arrivals, departures), transportation, and security measures for safety purposes from a customer service worker perspective. Students will learn vocabulary related to common scenarios and conversations that are typical between customer service workers and tourists in different settings, such as using phone, fax, email, and other forms of communication to obtain and distribute information.

ESP- Travel Agencies and Tourist Information

In this course, students will learn how to communicate using English language and expressions essential to the travel and tourist industry. Students will increase their communication skills related to working with clients, colleagues, distributors, and vendors in different settings, presenting travel agency and tourist information, negotiating contracts online, environmental practice and legislation, arranging meetings, accident and insurance claims, and food, beverage, and delivery suppliers.

ESP- Insurances

In this course, students will learn how to communicate using fundamental English language and expressions essential to the insurance industry. Students will develop fundamental linguistic knowledge and independence related to the following areas: health and travel insurance, car and life insurance, and insurance regarding taking risks such as coinsurance, compensation, death benefits, stop loss and elimination period.

ESP- Insurances- Car & Life Insurance

Throughout the course, students will learn English terminology such as annuity, casualty, moral hazard, maturity value, insured and proposer; and how to verbally and in writing communicate within the car and life insurance industry. Students will also become familiar with customer service terms and common scenarios and conversations that are typical between insurance workers and customers in different settings.

ESP- Insurances- Health & Travel

Within the course, students will learn English terminology such as aleatory, convertible, exclusions, fortuity and indemnify; and how to verbally and in writing communicate within the health and travel insurance industry. Students will also become familiar with customer service terms and common scenarios and conversations that are typical between insurance workers and customers in different settings.

ESP- Insurances- Taking Risks

In the course, students will learn English terminology such as coinsurance, compensation, death benefit, stop loss and elimination period; and how to verbally and in writing communicate within the insurance industry regarding taking risks. Students will also become familiar with customer service terms and common scenarios and conversations that are typical between insurance workers and customers in different settings.

ESP- Pharmaceutical Industry

Throughout the course, students will learn pharmaceutical English terminology and how to communicate with customers within a Pharmacy setting. Students will increase their communication skills related to working with customers, understanding and identifying products found in a Pharmacy, and ask about and understand symptoms that patients describe, fill out prescriptions, and recommend the treatment patients need.

ESP- Nursing

Throughout the course, students will learn how to verbally and in writing communicate using medical language and expressions within a medical office or hospital setting. Students will increase their communication and interactive skills related to dealing with health workers within different medical professions and patients. Students will also learn medical terminology related to nursing, people and items in a medical setting, areas of the body, and diagnosis and symptoms.

ESP- Optician

Within the course, students will learn optical English terminology and how to communicate with customers within an Optician office and store setting. Students will increase their communication skills related to working with customers, understanding of products found in an Optician office, and ask about and understand symptoms that patients describe and recommend the treatment patients need.

ESP- Retail Industry: Jewelry Shop

In this course, students will learn retail related English terminology and how to communicate with customers within a jewelry store setting. Students will also become familiar with customer service and purchasing terms, typical conversational exchanges, names of items, and how to ask for and describe common products on sale at a jewelry shop.

ESP- Retail Industry: Apparel

In this course, students will learn retail related English terminology and how to communicate with customers within a clothing store setting. Students will also become familiar with customer service and purchasing terms, typical conversational exchanges, apparel items and their materials, how to ask for and describe common products in the store, how to greet people, and ask about and understand what clients require and make polite recommendations.

ESP- Retail Industry: Footwear

In this course, students will learn retail related English terminology and how to communicate with customers within a shoe store setting. Students will also become familiar with customer service and purchasing terms, typical conversational exchanges, footwear items and their materials, how to ask for and describe common products in the store, how to greet people, and ask about and understand what clients require and make polite recommendations.

ESP- Retail Supermarket

In this course, students will learn retail related English terminology and how to communicate with customers within a supermarket/grocery store setting. Students will also become familiar with customer service and purchasing terms, typical conversational exchanges in the store and at checkout, names of items and products, and how to ask for and describe common products found in a supermarket.

ESP- Legal English

Throughout the course, students will learn how to communicate using legal terminology typical in professions related to the law. Students will develop their linguistic knowledge related to the following areas: company law, contract and commercial law, intellectual property law, employment law and tort law.

ESP- Car Industry

Throughout the course, students will learn English terminology related to the car industry, car parts, automotive repairs, and mechanics, and how to communicate with customers within a car dealership or repair shop setting. Students will increase their knowledge of different situations that occur in the car industry, such as interacting with car salespeople, automotive repairs in a mechanic shop, as well as the design and construction of a car.

ESP- Construction Industry

Within the course, students will learn English terminology and how to communicate with customers within a construction industry setting. Students will also become familiar with customer service, home improvement, and remodeling terms, typical conversational exchanges, construction equipment and items and their materials, how to ask for and describe common services and design, and ask about and understand what clients require and make recommendations.

ESP- Petroleum

In this course, students will learn how to communicate using English language and expressions essential to the petroleum industry, especially rig based operations. Students will develop their linguistic knowledge related to the following areas: land and sea-based rigs, drilling, key geological vocabulary, and major hazards associated with oil extraction.

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